Submit a Warranty Claim
All of our products are backed by our 100-Day Manufacturing Warranty.
- Timeframe: Our manufacturing warranty covers all of our products for 100 days from your original purchase date.
- What's Covered: Our manufacturing warranty covers manufacturing defects only. This includes any defects in original factory materials, improper assembly, or flawed workmanship that exist at the time of purchase and cause the product to malfunction under normal, intended use.
- What's Not Covered: Wear and tear, natural breakdown, fading, or cosmetic damage resulting from regular everyday use, as well as any damage caused by user accident, misuse, incorrect washing, modifications, or neglect.
- Outcome: A successful warranty claim will result in a product replacement, or if unavailable, store credit. Refunds are not given under any circumstances for warranty claims.
- Limits: Each purchased item is eligible for a one-time warranty replacement (replacement items cannot be claimed again).
- Click the Start Your Claim button at the top of this page.
- Enter your Order Number and Email/Postcode.
- Select the affected item and choose "Warranty Claim" as your reason.
- Upload clear photos of the defect along with a brief description.
- Submit your claim for review via our portal.
- Review Time: Submissions are reviewed by our team within 1–2 business days.
- Resolution: Once approved, your replacement item will be dispatched free of charge (or store credit will be issued if the item is out of stock).