Start Your Return or Exchange
All of our products can be returned for a refund, exchange or store credit within 30 days of your purchase date.
- Timeframe: Items can be returned within 30 days from your original purchase date.
- Condition: Items must be unworn, unwashed, un-altered, and returned in their original brand new condition with all tags attached.
- Australia, New Zealand, USA, Canada, Ireland & UK: Yes, your return shipping label is free, and will be emailed to you directly once you have confirmed your return via our portal.
- All other countries: Customers located outside the listed regions above are responsible for organising and paying for their own return shipping back to our warehouse.
- Refund Handling Fee: We recommend opting for an exchange or store credit, as refunds are subject to a $10 handling fee, which will be deducted from your total refund amount.
- Click the Start Your Return button at the top of this page.
- Enter your Order Number and Email/Postcode.
- Select your item(s) and choose your preferred outcome (Exchange, Store Credit, or Refund).
- Confirm your details to receive your free return label via email (if located in an eligible country).
- Exchanges & Store Credit: Processed immediately as soon as your return package receives its first drop-off scan from the courier.
- Refunds: Processed back to your original payment method (minus the $10 handling fee) within 3–5 business days after our warehouse receives your return.
If you received a damaged or incorrect item, please send our support team an email within 48 hours of receiving your order, with a description and several pictures of the issue via our Contact Us page, and we will remedy the situation.